To add an extra layer of security to your GCloud app, you can enable the lock screen option as follows: Make sure your GCloud app is up to date. Open your GCloud app. Tap the Menu icon at the upper-left corner →Tap on Settings. In the opened Settings screen, enable the Enable Lock Screen option. […]
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Our Refund Policy
We offer a 30-day money-back guarantee for GCloud products purchased from the GCloud websites. To request a refund for any of our products, please contact the Customer Support team at support@gcloudbackup.com. Be sure to include your purchase reference and reason for the request. A member of the Customer Support team will review your request and […]
After Moving To a New Device, I Can’t See The Old Device Under my Account. Why?
Once you install GCloud on your new device and sign in to your account, GCloud will detect that this is a new device, and it will ask you to select from one of the following options: Replace Device Add New Device If you select the first option, GCloud will combine the backup of the older […]
How Can I Run the Backup Manually?
How Can I Print My Backed up Messages?
Go to: www.gcloudbackup.com. Sign in to your account. Select the device that you want to restore from. Select the Messages category from the left menu. Select the version you want to print from the menu next to Showing. Click on the download button to download the messages. The messages will be downloaded as a text file, so please […]
How Can I Synchronize My Account?
How Can I Share Backed up Files with my Friend?
1. Sign in to your GCloud online account. 2. Browse for the file that you want to share, select it, and click on the Share button. 3. Select the sharing method that you prefer.
I want to delete an old device from my account but I get the error: “This device cannot be deleted, because you have restored files from this device to other devices”. what can I do?
GCloud will not allow you to delete a device from your account if you’ve previously restored some files from that device because those restored files will not be uploaded again from your new device since they are already backed up under the previous one. If you wish to delete the old device and make GCloud uploads the files again from the new one, you’ll need to delete your GCloud account and to sign up […]
Can I Delete One of The Backed up Contacts, Call Logs Entry or Certain Message?
GCloud treats each one of the following data as a single database file: All messages within the Messages application. All contacts within the Contacts application. All call logs within the Phone application. Consequently, there is no method to selectively delete individual messages, contacts or call logs from those databases. If you wish to remove any, […]
Can I Rename The Devices Under my Account?
Yes, you can. To do that: Go to: https://gcloud.zoolz.com/Account/Login. Sign into your GCloud account. Click on your email at the upper right corner of the screen. Select Device Settings. Click on Rename Device and then in the blank field type the name you want. Click on OK to save the changes.