We offer a 30-day money-back guarantee for GCloud products purchased from the GCloud websites. To request a refund for any of our products, please contact the Customer Support team at support@gcloudbackup.com. Be sure to include your purchase reference and reason for the request. A member of the Customer Support team will review your request and […]
Category: Purchasing
My GCloud Account is Expired. How Can I Activate it?
The GCloud account will become expired when its subscription (monthly or yearly) does not get renewed for some reason. As long as the GCloud is expired, no backup or restore activities will be taking place. To solve this and activate the GCloud account, here is what you need to do:
Update GCloud Backup Billing Method/Information
Introduction As a GCloud Backup subscriber, you have the flexibility to update your payment and billing information through the billing portal associated with your chosen payment method. For Google Play Subscribers If you manage your GCloud Backup subscription through Google Play, follow Google’s instructions for updating your payment method(s) by clicking here. For Apple Account […]
Upgrade GCloud Account
Introduction If your current GCloud plan no longer meets your needs, you can easily upgrade to a plan with more cloud storage to ensure your backups continue smoothly and prevent data loss. This guide outlines the steps to upgrade your GCloud account plan. For Android Users Ensure your GCloud app is updated to the latest […]