Important! Make sure to grant the GCloud app all the permissions it will be asking for while following the steps below.
Category: Backup
How To Ignore Battery Optimization For GCloud Application On Huawei Devices
Problem Backup not running automatically at the scheduled time? Here is the fix. Causes Huawei phone system automatically ends all apps running in the background unless they are marked as protected apps manually. Solution – Disable Battery Optimization for GCloud Go to your Huawei phone’s Settings. Scroll down and tap on Apps & […]
What Does GCloud Back Up?
GCloud can be used to back up the following data:
I Moved Files From Internal Memory to External SD Card, And GCloud Backed up Them Again Creating Duplicates. How to address this?
Moving files from a location to another one (such as from internal memory to external SD card) will make GCloud back them up again since the modification date of them will be changed. To address this, please apply the following: Wait until GCloud finishes uploading the files. Tap the Restore button. Tap the name of […]
Can GCloud Backup Any Folder Selected by The User?
No, GCloud cannot do this. The user should select from the available categories on GCloud by applying the following: 1. Open GCloud App. 2. Tap the Menu icon in the upper left corner of the app. 3. Refer to Data Selection. 4. Select the wanted data to be backed up. 5. Tap the Save button on the […]
Why is The Backup Slow?
This could be due to to numerous factors: Upload speed is slow: To test your upload speed, please go to: www.speedtest.net/mobile/ Your WiFi is set to turn off during sleep: To change this setting, please refer to the following article: http://help.mightytext.net/knowledgebase/articles/49300-set-wi-fi-sleep-policy-to-never- Too much internet activity: Try to run backups when there is minimal internet activity, it is […]
Can I Back Up More Than One Device Under The Same GCloud Account?
Yes, you can. To do that:
Can GCloud Backup Using (3G/4G) Data Plan?
Yes, it can. To activate this option, please: If at anytime you run the backup manually, GCloud will use any available connection.
How Can I Set GCloud To Backup Only When The Phone Is Plugged Into The Charger?
Open GCloud App. Tap the Menu icon in the upper left corner of the app. Open Settings. Tap the Automatic Backup option. Set Upload files to GCloud When Charging. To add more specific settings, tab on Customize. By default, GCloud will run the backup while charging your phone and when it is connected to WiFi. You can also set the phone […]
What Document Types are Supported in GCloud Backup?
GCloud backs up the following document types: doc docx html rtf xls xlsx ppt pptx pdf pages csv odf odt ods odp sxw sxc tsv snb txt This applies only for the Android version of GCloud.