Problem Backup not running automatically at the scheduled time? Here is the fix. Causes Huawei phone system automatically ends all apps running in the background unless they are marked as protected apps manually. Solution – Disable Battery Optimization for G Cloud Go to your Huawei phone’s Settings. Scroll down and tap on Apps […]
What Does G Cloud Back Up?
G Cloud can be used to back up the following data:
I Moved Files From Internal Memory to External SD Card, And G Cloud Backed up Them Again Creating Duplicates. How to address this?
Moving files from a location to another one (such as from internal memory to external SD card) will make G Cloud back them up again since the modification date of them will be changed. To address this, please apply the following: Wait until G Cloud finishes uploading the files. Tap the Restore button. Tap the […]
Can G Cloud Backup Any Folder Selected by The User?
No, G Cloud cannot do this. The user should select from the available categories on G Cloud by applying the following: 1. Open G Cloud App. 2. Tap the Menu icon in the upper left corner of the app. 3. Refer to Data Selection. 4. Select the wanted data to be backed up. 5. Tap the Save […]
Why is The Backup Slow?
This could be due to to numerous factors: Upload speed is slow: To test your upload speed, please go to: www.speedtest.net/mobile/ Your WiFi is set to turn off during sleep: To change this setting, please refer to the following article: http://help.mightytext.net/knowledgebase/articles/49300-set-wi-fi-sleep-policy-to-never- Too much internet activity: Try to run backups when there is minimal internet activity, it is […]
Can I Back Up More Than One Device Under The Same G Cloud Account?
Yes, you can. To do that:
Can G Cloud Backup Using (3G/4G) Data Plan?
Yes, it can. To activate this option, please: If at anytime you run the backup manually, G Cloud will use any available connection.
How Can I Set G Cloud To Backup Only When The Phone Is Plugged Into The Charger?
Open G Cloud App. Tap the Menu icon in the upper left corner of the app. Open Settings. Tap the Automatic Backup option. Set Upload files to G Cloud When Charging. To add more specific settings, tab on Customize. By default, G Cloud will run the backup while charging your phone and when it is connected to WiFi. You can also […]
What Document Types are Supported in G Cloud Backup?
G Cloud backs up the following document types: doc docx html rtf xls xlsx ppt pptx pdf pages csv odf odt ods odp sxw sxc tsv snb txt This applies only for the Android version of G Cloud.
What Video Types are Supported in G Cloud Backup?
G Cloud backs up the following video types: