We offer a 30-day money-back guarantee for G Cloud products purchased from the G Cloud websites. To request a refund for any of our products, please contact the Customer Support team at firstname.lastname@example.org. Be sure to include your purchase reference and reason for the request. A member of the Customer Support team will review your […]
Once you install G Cloud on your new device and sign in to your account, G Cloud will detect that this is a new device, and it will ask you to select from one of the following options: Replace Device Add New Device If you select the first option, G Cloud will combine the backup […]
1. Sign in to your G Cloud online account. 2. Browse for the file that you want to share, select it, and click on the Share button. 3. Select the sharing method that you prefer.
– If G Cloud is installed on your device – If G Cloud is not installed on your device Try all your possible emails or phone numbers in the following Forgot Password link. The one that sends the request, is the one you used with your G Cloud account: https://www.gcloudbackup.com/Account/ForgetPassword By default, G Cloud pre-fills […]
I want to delete an old device from my account but I get the error: “This device cannot be deleted, because you have restored files from this device to other devices”. what can I do?
G Cloud will not allow you to delete a device from your account if you’ve previously restored some files from that device because those restored files will not be uploaded again from your new device since they are already backed up under the previous one. If you wish to delete the old device and make G Cloud uploads the files again from the new one, you’ll need to delete your G Cloud account and […]
Yes, you can. To do that: Go to: https://gcloud.zoolz.com/Account/Login. Sign into your G Cloud account. Click on your email at the upper right corner of the screen. Select Device Settings. Click on Rename Device and then in the blank field type the name you want. Click on OK to save the changes.