Generate G Cloud Backup Debugging Logs

For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the G Cloud Backup mobile application. Please note that these logs do not contain any passwords or personal information.

For Android Devices

  1. Make sure that your G Cloud Backup app is up-to-date.
  2. Open your G Cloud Backup app and replicate the issue that you are having, or wait for it to happen as it usually does.
  3. From the G Cloud Backup app, tap the Menu ≡ icon in the upper-left corner, then tap the Settings option.
  4. Tap the Send Logs option and proceed with emailing us the logs to support@gcloudbackup.com.

For iOS Devices

  1. Make sure that your G Cloud Backup app is up-to-date.
  2. Open your G Cloud Backup app.
  3. Tap the Menu ≡ icon in the upper-left corner → Settings → Enable  Logging → Go back to the Home screen of the G Cloud Backup app.
  4. Replicate the issue that you are having, or wait for it to happen as it usually does.
  5. Tap the Menu ≡ icon in the upper-left corner → Settings → Send Logs → Send it to support@gcloudbackup.com.

 

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