If you purchased through Google Play:
- Although credit card authorization *usually* occurs instantly, in rare cases, it may need up to a few hours to complete, so please give it some time.
If the payment did not reflect on the account, then Open GCloud app → Tap the Menu icon
in the upper left corner of the app → Select Settings → Account info → Tap Sync Account. - If the problem persists, refer to Google Play’s payment troubleshooting guide:https://support.google.com/wallet/answer/43068?hl=en
- If the payment was successful, please contact us and provide your GCloud account’s email or phone number as well as the order ID.
- If your payment has failed to process, please try our other alternative payment methods; PayPal or credit card.
If you purchased through PayPal or Credit Card:
1. Open GCloud app → Tap the Menu icon in the upper left corner of the app → Account info → Tap Sync Account.
2. If the problem persists, please contact us and provide your GCloud account’s email or phone number as well as the order ID.