Our Refund Policy

We offer a 30-day money-back guarantee for G Cloud products purchased from the G Cloud websites. To request a refund for any of our products, please contact the Customer Support team at support@gcloudbackup.com. Be sure to include your purchase reference and reason for the request. A member of the Customer Support team will review your […]

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My G Cloud Account is Expired. How Can I Activate it?

The G Cloud account will become expired when its subscription (monthly or yearly) does not get renewed for some reason. As long as the G Cloud is expired, no backup or restore activities will be taking place. To solve this and activate the G Cloud account, here is what you need to do:  

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My Credit Card Has Expired, How Can I Renew my Billing Information?

If you purchased through Google Play, please refer to the following article, which explains how to update your payment credit card, so you can place a new G Cloud order: https://support.google.com/wallet/answer/6285500?hl=en If you purchased through Avangate, please: Go to https://secure.avangate.com/myaccount/ Create your own account or if you already have one, sign into it using your […]

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What Are The Benefits of Upgrading My Account?

Other than increasing your storage, you will also receive premium support, ads will be removed from the app, and you will receive special discounts and offers to our other products. For more about removing the ads, please click here

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My Payment Has Not Reflected On My Account, What Should I Do?

If you purchased through Google Play: Although credit card authorization *usually* occurs instantly, in rare cases, it may need up to a few hours to complete, so please give it some time. If the payment did not reflect on the account, then Open G Cloud app → Tap the Menu icon  in the upper left corner […]

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