How to Restore Files from G Cloud

G Cloud app supports Android 5.0 or higher.

  1. Open your G Cloud app.
  2. Tap the menu icon  at the upper-left corner.
  3. Tap the Restore option.
  4. Tap the name of the device which you need to restore from its backup.
  5. Start browsing the content of the backup → Select what to restore by long-press on it → Tap the Restore button.

If the requested data is not archived, it will start downloading instantly. Just give the G Cloud app all the needed time to finish its work.

However, if the requested data (or some of it) is archived, you will notice the red cloud icon showing on your G Cloud app as below. Those archived files will need from 3 to 12 hours to un-archive them for you.

Once those files are un-archived, you will be notified in three ways:

  • A pop-up notification from the G Cloud app will be sent to you to inform you that “Files ready to download”. Just repeat steps 1 to 5 above and the files will start getting restored. This is the recommended way to do a mass restore.
  • Emails from G Cloud <noreply@gcloudbackup.com> will reach you. You can check those emails and use the links within them to download selected files.
  • The red cloud icon under the G Cloud app will turn into a green one . You can also tap on it and start downloading selected files.

You can press the Home button of your device and G Cloud will resume restoring in the background.

  1. Open G Cloud App.
  2. Tap on the Restore button.

  3. Tap on the name of the device you wish to restore from its backup.
  4. Start browsing the content of the backup → Select what to restore by long-press on it → Tap the Restore button.
  5. Tap Proceed to confirm the restoration process.
  1. Sign in to your G Cloud account.
  2. From the drop-down menu of Select device, select from which device you need to restore.
  3. From the left-side menu, select the category that you want to restore from.
  4. Select the files you want to restore and proceed to download them.
  5. Copy the files manually from your computer to the mobile.

Calendars, system settings and browser data cannot be restored using this method.

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