Backing up your important files and data is essential for protection. With your G Cloud account, you can have up to three (3) devices connected to the account and backing up data at the same time. This guide outlines how to manage your devices and what occurs if you attempt to back up additional devices.
Want to allow a family member to back up their device(s), too? Check out our Family Plans.
Automatic Backup Handling
If your G Cloud account is already backing up three (3) devices, here is what happens when you log in from a new (4th) device using the G Cloud app:
The system will automatically disconnect the oldest device to make space for the new one, ensuring that your most recent devices are backed up without needing additional steps.
This article provides instructions on how to manage your devices and choose which ones to keep connected.
How to Disconnect a Device
Disconnecting a device will stop the G Cloud app on that device from performing any further backups. The device’s data will remain in the Cloud.
- Ensure your G Cloud app is updated to the latest version on your Android or iOS device.
- Open the G Cloud app.
- Tap the Menu ≡ icon located in the upper-left corner, then tap Settings.
- On the Settings screen, tap Manage Devices. A list of your backed-up devices will appear.
- Choose the device you want to disconnect and tap Disconnect.
- Confirm your choice when prompted.
You will receive a notification once a device is disconnected.
How to Reconnect a Device
Reconnecting a device will count toward your limit of three connected devices.
- Ensure your G Cloud app is updated to the latest version on your Android or iOS device.
- Open the G Cloud app.
- Tap the Menu ≡ icon located in the upper-left corner, then tap Settings.
- On the Settings screen, tap Manage Devices. A list of your backed-up devices will appear.
- Choose the device you want to reconnect and tap Connect.
- Confirm your choice when prompted.