The G Cloud account will become expired when its subscription (monthly or yearly) does not get renewed for some reason.

As long as the G Cloud is expired, no backup or restore activities will be taking place.

To solve this and activate the G Cloud account, here is what you need to do:

  1. Open G Cloud App and swipe to the left to reach the Store screen.
  2. Proceed with placing a new subscription by selecting a plan from the one(s) available for you there.
  1. Open G Cloud App → Tap the Menu icon at the upper left corner → Upgrade Account.
  2. Proceed with placing a new subscription by selecting a plan from the one(s) available for you there.

 

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